This document provides you with relevant information about our obligations under the National Consumer Credit Protection Act 2009 (Cth). Information about our complaints handling processes and obligations under the Act are contained within this document.
About us
AKCP Nominees 2 Pty Ltd is a company founded by a team of experienced finance and technology professionals who seek to leverage their collective experience for social good.
Financial Hardship
We understand that your circumstances may have changed over time and you may be having trouble repaying your debt. If you are experiencing financial hardship, we urge you to contact us as soon as possible so that we may assist you.
Our Internal Dispute Resolution scheme
We want to be able to assist in delivering our services. If you are not satisfied with the way our services are provided you can make a complaint by contacting us on the below details:
Email: [email protected]
Phone: 1300 397 709 Monday – Friday between 9am to 5pm excluding Sydney public holidays.
Mail: Level 12, 167 Macquarie Street
SYDNEY NSW 2000
We will endeavour to address your complaint in 30 days.
When lodging a complaint by email, please ensure you include the following information:
- your full name; and
- address and contact details; and
- the account name and number; and
- a brief description of your complaint
After receiving a complaint, we aim to respond to you as soon as possible. Our aim is to deliver the highest level of service to all of our customers.
External Dispute Resolution
If you are dissatisfied with our internal dispute resolution process, you may contact the Australian Financial Complaints Authority (AFCA). You can contact AFCA’s free external disputes resolution service by:
Online: www.afca.org.au
Email: [email protected]
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Things you should know
We don’t provide legal or financial advice. It is important that you understand your legal obligations under any contract that is entered into and the financial consequences.
If you have any questions about anything in this guide, we are always here to help.
Please feel free to contact us at any time by Email: [email protected]