Last Update: October 25, 2022
The following lists provide information regarding third-party sub-processors and corporate subsidiaries of ArborKnot Ltd. (“ArborKnot”), currently authorized to process Personal Data of End Users for ArborKnot’s services. For purposes of this exhibit, the term “End Users” refers to the customers (debtors).
Sub-Processors used by ArborKnot product
We use the third parties listed below in ArborKnot Collection Services:
| Name | Description | Location | Retention Period | Privacy Supported Documents |
| Google Cloud | US Hosting | USA | No Deletion | Privacy Policy |
| EU Hosting | Germany | |||
| AUS Hosting | Australia | |||
| Twilio FLEX | Communication with customers via call center | USA | Data is deleted once the communication with the call center is complete | Privacy Policy
|
| Twilio Studio | Campaign Communication
|
USA | 30 days | |
| Google Text to Speech
|
As part of the communication with the customer, the ArborKnot platform communicates via the voice channel. The content of the communication is created by ArborKnot and is converted into MP3 files using Google Text to Speech API, these files will be used for AK’s IVR system.
The MP3 files are created and processed on Google servers. As soon as the converted files are ready, they are copied to AK’s on-premise and are deleted from Google hosting servers. |
USA | 0 days | Terms of Service
|
| WhatsApp
|
When ArborKnot submits a WhatsApp message the request is triggered by Twilio utilizing Twilio and WhatsApp integration. The PI required for sending the message is removed from WhatsApp’s platform as soon as the message was delivered. | USA | 0 days | |
| SendGrid Inc. | Cloud-based email service provider used to communicate emails to Shoppers | USA | 7 days | |
| Fat Zebra
|
As ArborKnot collects payment information, it prompts the customer to enter payment information, utilizing FatZebra integration, the payment information is submitted directly to FatZebra for processing and not saved on the ArborKnot data center. | AUS | 7 years
|
|
| BridgerPay | Payment Provider (TBD) | |||
| Stripe | Payment Provider (TBD) | |||
| Retool | CMS + UI management | |||
| Melissa | Phone and email validation | USA | ||
| Pipl | Data Enrichment (phone, email, address) | 0 days | ||
| Typform | Form Management | |||
| Revive | Offer customized financial services based on consent and Survey filled by debtor |
Only applicable to End Users located in the European Union: no personal data would be transferred outside the European Union in those cases where the summary table expressly states that a sub-processor has a physical location in the European Union.
Some additional sub-processors may be used by ArborKnot, depending on the choices made by the End Users in the platform and/or services offered by ArborKnot. As this may vary on a case-by-case basis,
please refer to [email protected] for further details.
Subsidiaries & Support
The following are ArborKnot’s subsidiaries that are bound via Intra company data sharing agreements:
| Name | Description | Location |
|---|---|---|
| AKCP Management Pty Ltd ACN 650 955 721 | Operating company | Australia |
| AKCP Nominees Pty Ltd ACN 650 955 703 | Operating company | Australia |
| AKCP Holdings Pty Ltd ACN 644 137 735 | Operating company | Australia |
| AKCP Nominees 2 Pty Ltd ACN 650 952 882 | Operating company | Australia |
| Arbor Knot Gmbh | Operating company | Germany |
| AKCS Inc | Operating company | USA |
| Arbor Knot Inc | Operating company | USA |
| ArborKnot Management Inc | Operating company | USA |
| AKCP LLC | Operating company | USA |
| LC Lite Investment Fund SCSp | Luxembourg | |
| LC Lite Management S.à.r.l. | Luxembourg |
Please note that the access and/or transfer of the personal data between ArborKnot and the relevant ArborKnot’s subsidiary would only take place where it is necessary for the provision of services and/or for the fulfilment of legal obligations.
Changes to this list
*Please note that we update our data processing agreement with new integrations and sub-processors as they become relevant.
You can stay updated by submitting a request to [email protected]. We will send you a notification to inform you about any changes to the entities included in the list provided. We will only send you emails related to DPA updates.